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STUDY OF OPERATIONAL EFFICIENCY WITH REFERENCE TO URBAN GOVERNANCE- A CASE STUDY OF BHOPAL MUNICIPAL CORPORATION

    1 Author(s):  DR. NUPUR RAO

Vol -  10, Issue- 12 ,         Page(s) : 109 - 133  (2019 ) DOI : https://doi.org/10.32804/IRJMSH

Abstract

Municipalities are the sphere of government that is the closest to communities. Over the years there has been a decline of local self government institutions in India in terms of inadequate devolution of powers and poor management and governance. ULB’s organisation structure and manpower adequacy vis-à-vis its range of municipal functions and services needs to be evaluated. Judging performance or operating efficiency on the basis of output measures, such as service delivery levels, inevitably poses a problem, given the inadequacy of standardised and comparable data across ULBs. Nevertheless, a ULB’s performance is assessed on certain service parameters. Evaluation of the timeliness and accuracy of a ULB’s financial reporting, operating statements and budget documents. Key stakeholders for a ULB are the citizens it serves. Evaluation of the progress of ongoing/proposed reforms being/to be undertaken by a ULB, which are critical for the improvement of its operational and financial performance. Such improvements could also provide support to ULBs to improve their credit quality, enabling greater access to capital markets.

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