( ISSN 2277 - 9809 (online) ISSN 2348 - 9359 (Print) ) New DOI : 10.32804/IRJMSH

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EMOTIONAL INTELLIGENCE AND THE WORKPLACE – AN INCREASED IMPORTANCE DURING COVID TIMES

    2 Author(s):  JAYANT P V SUNDARESAN, PROF. (DR.) CHAVI BHARGAVA SHARMA

Vol -  13, Issue- 5 ,         Page(s) : 172 - 179  (2022 ) DOI : https://doi.org/10.32804/IRJMSH

Abstract

This paper focuses on the different facets of Emotional Intelligence (EI), particularly its relevance in the context of the workplace. The paper further looks at different models that have been used to explain Emotional Intelligence, including mixed models, ability models and trait models. The use of Emotional Intelligence at the workplace in the areas of performance, leadership, assessment and culture are underlined. The paper concludes with the need to conduct more research on Emotional Intelligence to build a robust road model for the use of EI for predictability leading to success so as to maximize the utilization of EI at the workplace, particularly keeping in mind the challenges faced by organizations during Covid times.

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