( ISSN 2277 - 9809 (online) ISSN 2348 - 9359 (Print) ) New DOI : 10.32804/IRJMSH

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MANAGEMENT OF PUBLIC SERVICE DELIVERY IN CRISIS SITUATION: A CASE STUDY OF SHIMLA

    1 Author(s):  ANUPAM SHARMA

Vol -  11, Issue- 12 ,         Page(s) : 184 - 188  (2020 ) DOI : https://doi.org/10.32804/IRJMSH

Abstract

In crisis situations, governments need to exercise extraordinary authority over the state and its people. Such situations put the functioning of the governments and their management of public delivery to test. Given the high population density of India and the developing phase of economy, it is important to measure and understand government’s efficiency of management of public service delivery in crisis situations. Emergency situations occur in the world every now and then and the governments and citizens strive to make arrangements to meet out such unwanted situations. This time the covid-19 pandemic situation was something unprecedented which put the emergency preparedness of governments around the world to test.

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