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 HOSPITALS AS SERVICE ORGANIZATIONS: EVOLUTION AND GROWTH


    Author(s):  VAIBHAV R. BHALERAO, DR.ANAND DESHMUKH
Abstract

Hospitals have been always categorized as service units due to their inherent characteristics and the nature of work done there. Due to the element of intangibility it is always difficult to evaluate the quality of services produced by multispecialty hospitals. Hospitals have marked their presence in the society way back during the period of Greeksduring 291 BC and the rule of King Ashoka in India during 230 BCE along with Brahmanic hospitals in Srilanka during 431 BCE. The following describes the evolution of Hospitals in the past and its subsequent growth in India.


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