S. Vishnuvarthan, Dr. A. Selvaraj, (2012) “Railway Passengers’ Satisfaction: A Study In Salem Division Of Southern Railway”, International Journal of Advanced Research in Management and Social Sciences, Vol. 1, No. 6, December 2012, PP.92-101.
Shajahan, S., (2005), ‘Services Marketing – Concepts, Practices and cases from Indian Environment’, Mumbai, Himalaya Publishing House, p.16.
Ravishanker, (2008), ‘Services Marketing-The Indian Perspective’, New Delhi, Excel Books, p.19.
Lauren J. Thomas, Daniel J.A. Rhind and Katie J. Robinson, (2006), “Rail passenger perceptions of risk and safety and priorities for improvement”, Cognition, Technology and Work, Vol.8, No.1, January, pp.67-75.
Tri BasukiJoewono and Hisashi Kubota, (2007), “User Satisfaction with para transit in competition with motorization in Indonesia: anticipation of future implications”, Transportation Journal, Vol.34, No.3, May, pp.337-354.
Khan Rubayet Rahaman and Mohammed Arifur Rahaman, (2009), “Service quality attributes affecting the satisfaction of railway passengers of selective route in Southwestern part of Bangladesh”, Theoretical and Empirical Researches in Urban Management, No.3 (12), Accessed on August 18,2019. pp.115-125.
Chin-Hung Liu and Shih-kai Liao, (2010), “An empirical study of factors affecting customer loyalty – Taiwan high-speed rail service industry as an example”, International Journal of Services Operations and Informatics, Vol.5, No.2, pp.130-157.
Rama Prasad, M.V., (2002), “A study on passenger amenities in railways”, Indian Journal of Marketing, Vol.XXXII, No.11, November, pp.14-19.
Kumar, S.2006 Railways fine tuning modalities of PPP in containing traffic The Financial Times 17 April.
KPMG Research Group February 2007. International Railway Conference A Background Note KPMG
Report on Annual Financial (2019). Parliamentary speech on financial budget. Retrieved from https://www.indiabudget.gov.in/bh.php Accessed on: 1.2.2020
Singh, S. V., & Ranjan, R. (2019). Online travel portal and their effect on travel agency: A study on outbound visitors of Varanasi. International Journal of Research and Analytical Reviews (IJRAR), 6(2), 387-393. https://doi.org/10.1729/Journal.21000 Available at : http://www.ijrar.org/IJRAR19K2198.pdf
Singh, S. J. (2017). Customer Perception and Application of Gap Model in Service Quality of StarCategory hotels in Varanasi. Avahan: A Journal on Hospitality and Tourism, 5(1), 34-46.