( ISSN 2277 - 9809 (online) ISSN 2348 - 9359 (Print) ) New DOI : 10.32804/IRJMSH

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HUMAN RESOURCE MANAGEMENT PRACTICES IN HOTEL INDUSTRY AT THE MIDDLE LEVEL EMPLOYEES

    3 Author(s):  DR B. K. TRIPATHI,DR GEETA NEMA,MS MANISHA HINDUJA

Vol -  12, Issue- 9 ,         Page(s) : 197 - 208  (2021 ) DOI : https://doi.org/10.32804/IRJMSH

Abstract

In the tertiary sector, the HR creates all the difference between market leader and others, similar is the case with hotel industry as it is service driven and here, employees and their capability to deal with customers creates satisfied customers. To obtain edge, the Human Resource Management at hotels should create a culture of ongoing development, high functioning and organization wide commitment, so that best in class services can be provided to the customers and the employees can be satisfied at the same time.

• Mishra, Mridula; December 2018; “The Impact of Human Resource Management Practices
on Hotel Industry’s Performance: The Mediating role of Employee Competencies.”
• Dr. Sachar, Arun; Chomplay, Pranshu : January,2017; “Human Resource Practices in Indian Hotels: A Study of Business and Other Hotels in Delhi (NCR).”
• Dr. Mathur Amit K, December,2015; “Relationship between Organizational Culture and HRM Practices: An Empirical Evidence from Indian Tourism Industry.”
• Akhtar,Nadeem; Azeem,Syed Muhammad; Mir,Ghullam Mustafa: September,2014; “Impact 
of HRM Practices on Perceived Organizational Performance.”

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